Software Development: Embracing Tools with Love
Development of Ready-to-Use Software
Our primary focus is the development of commercial software products and build market-ready “off-the-shelf” or “ready-made” software. These ready-to-use software products are-
• Fast Go-Live: Eliminate long development cycles and start working immediately.
• Proven Reliability: Use a stable core tested across multiple industries.
• The “Starter” Advantage: Identification of additional needs. Use of ready version helps to identify exact and unique custom requirements without any guesswork.
• Cost-Efficient: Need to pay only for the essential features need at the start.
Development of Customized Software
Development of customized solutions is our ongoing policy to deliver solutions with required and enhanced facilities; Feasibility of all Change Requests (CR) are evaluated by the development team and as per their findings, development of customized solutions are initiated through detail discussion and mutual understanding.
Training Arrangement: Development of Confident Users
Our training session are called “Knowledge & Technology Transfer Session”. Depending on project size, certain number of sessions are arranged for the users ((End User, Supervisor and Administrator); this arrangement may be onsite or online or in combination of both onsite & online; this may be Individual or Group training and each session of 2/3 hrs. as per prescribed training outline. Other than this structured training program, later on, users always get assistance to mitigate all of their queries, confusion, technical issues etc. from the support team.
Software Implementation: Ensuring Quick ROI
Simple steps for Assistance in preparation of Chart of Accounts, Chart of Inventory, Master Data Entry with Opening Balances, Configuration of the Software in line with operation needs and go live from any cut-off date.
- Understanding of current business operation flow, desire of the business owner, matching with industry best practices and deciding the norms of implementation
- Assistance in preparation of chart of accounts and inventory in order to ease transaction process
- Master data input or import from predefined MS-Excel with or without opening balances
- Orientation of the USERS (End User, Supervisor and Administrator) to organize master data and also operation procedure
- Start of transactions from any cut-off date of current period and assistance to go-live with live data
- Establishment of BEST PRACTICES of operations among all USERS to avoid wrong reporting
Support Services: Dedicated to Your Success
At Best Business Bond Ltd. (3BL), we understand that sustainable support is as critical as the software itself. Our support infrastructure is designed to provide you with peace of mind through a structured, tiered approach and a committed Service Level Agreement (SLA).
Our Dual-Layer Support Architecture
To ensure every query is handled with the right expertise, our support team is positioned in two specialized layers:
- Layer 1: Functional Support: Our business domain experts provide immediate assistance with operational queries and workflow guidance.
- Layer 2: Technical Support: Backed by seasoned technical experts, this layer addresses complex system issues and deeper technical requirements.
Service Level Agreement (SLA) & Reliability
We prioritize your business continuity. Our comprehensive SLA categorizes issues into Minor, Medium, Severe, and Fatal levels to ensure appropriate urgency.
- Guaranteed Response: Every support request is acknowledged within a defined timeframe.
- Resolution Commitment: We provide guaranteed resolution times based on the severity of the operational error to minimize downtime.
Flexible Support Channels
Technical issues and queries are resolved swiftly through modern communication channels:
- Real-time Assistance: Immediate support via telephone for quick troubleshooting.
- Online Desktop Sharing: Remote desktop support to provide hands-on technical solutions and clear up any functional confusion in real time.
Availability & Support Hours
We are here for you when you need us most:
- Standard Support: Available 8 hours a day, 6 days a week during regular office days.
- Special Arrangements: We recognize that critical business needs can arise at any time. Support for issues after office hours, on weekends, or during Government holidays can be managed through special arrangements.
